How We Work — Retainers & Tiers

The engagement

Four steps, every client

Assess

We inventory every device, account, license, and risk in your business — and report what we find in plain English, good and bad.

Stabilize

First weeks: close the security gaps, verify the backups, and knock out the longstanding annoyances your team stopped reporting.

Manage

Steady state: responsive helpdesk, 24/7 monitoring, patching, and vendor management. IT quietly becomes our problem.

Advance

Quarterly strategy reviews, budgets, and — on the Strategic tier — AI adoption and automation that move you ahead of competitors.

Retainer tiers

Three tiers. Pick your altitude.

Every tier covers your whole team with responsive helpdesk. The difference is how far beyond "keeping things running" you want to go. No prices on a webpage — your quote depends on headcount, and we'd rather give you a real number than a teaser.

Essentials

For teams that need dependable support and core protection.

Business-hours helpdesk — remote & onsite
24/7 monitoring & patching
Managed antivirus/EDR & MFA
Encrypted offsite backup
Microsoft 365 management
Asset inventory & documentation

Book a Consultation

What the retainer doesn't cover — and how that works

Anything beyond the day-to-day falls outside the monthly retainer — and we handle it two ways, both in the open. Big, planned work — office moves, major migrations, new construction buildouts, large hardware refreshes — gets a written, fixed quote you approve before we lift a finger. Smaller one-off requests are billed at your contracted client rate, set well below what we charge a company off the street. Either way, you see the number first. You will never open an invoice and be surprised.

Why this model

Aligned incentives

Hourly IT providers profit from your problems. Under a retainer, your quiet month is our profitable month — which means prevention, monitoring, and doing it right the first time aren't nice-to-haves. They're our business model.

Common questions

The fine print, out loud

Terms are part of your quote and we keep them reasonable — our retention strategy is being good at this, not trapping you in paperwork. Ask us directly and we'll walk you through it.

A good rule of thumb: if it's keeping your existing business running, it's in the retainer. If it's building something new — a second office, a server migration, a construction project — it's a fixed quote up front. Smaller extras outside the retainer are billed at your reduced client rate, well below our standard pricing. We flag it before any work starts, never after.

Yes — tiers exist so you can start where you're comfortable and step up when you're ready. Most clients who start on Essentials move up within the first year once they see how the model works.

By headcount and tier, quoted after a short conversation about your setup. We don't publish prices because a 10-person office with one server and a 70-person company with three locations aren't the same job — but you'll have a real number after one call.

Get your number.

One conversation about your team and your setup, and you'll have a flat monthly figure to take to your budget.

Book a Consultation Call (775) 453-4349

One retainer. Zero surprise invoices.