Managed IT Services for Reno Businesses

What's included

Everything an IT department does — handled

This is the day-to-day work your retainer covers — no "that'll be extra" for the basics.

Responsive helpdesk

Your team calls, we answer. Phone, remote, or at your desk — whatever fixes it fastest.

24/7 monitoring

Every server, workstation, and network device watched around the clock — most problems get fixed before anyone notices them.

Patching & updates

Operating systems and applications kept current on a tested schedule, so updates stop being a gamble.

Vendor management

Internet provider, phone system, copier company, line-of-business software — we make the calls and sit on hold so you don't.

Onboarding & offboarding

New hire starts Monday? Their laptop, accounts, and access are ready Friday. Someone leaves? Access is revoked the same hour.

vCIO strategy

Quarterly reviews, technology budgets, and a roadmap — the CIO conversation, sized for your business.

Plain-English reporting

A monthly summary of what we fixed, what we prevented, and what's coming — readable by humans, not just technicians.

Documentation that outlives people

Passwords, configurations, and network maps live in our system — not in one employee's head or a drawer of sticky notes.

Who it's for

Built for 8–75 seats

That's the size where technology starts breaking faster than one person can fix it, but a full internal IT department doesn't pencil out. If any of these sound familiar, you're our kind of client:

The office manager is also the unofficial IT department
Your "IT guy" is great, but he's one person — and he's busy
Nobody's sure if the backups actually work
Your cyber-insurance renewal asked questions nobody could answer
You suspect AI could help your team, but nobody owns figuring it out

The math

A bench costs less than a hire

A single in-house IT hire runs well into six figures with salary, benefits, tools, and training — and you still have a single point of failure. A retainer gets you a whole team, full coverage, and modern tooling for a fraction of that.

Out-of-scope work, pre-negotiated

Big projects — office moves, server migrations, new buildouts — sit outside the retainer and get a fixed quote up front. Smaller out-of-scope requests are billed at a reduced client rate. Either way, there's never a mystery invoice.

Getting started

Four steps to handled

Assess

A full inventory of your devices, accounts, licenses, and risks — with an honest read on what we find.

Stabilize

Security gaps closed, backups verified, and the nagging problems your team gave up on — fixed.

Manage

We take the wheel: helpdesk, monitoring, patching, vendors. Your team gets their time back.

Advance

Quarterly strategy and AI adoption turn IT from a cost you tolerate into an edge you use.

Client confidentiality

References available on request

We don't publish our client list. The businesses we support trust us with their networks, their patient and customer data, and their security posture — and we treat the fact that they're a client with the same discretion.

If you'd like to speak with a business like yours before you decide, just ask. We'll arrange references relevant to your industry and size.

Request references & a quote Call (775) 453-4349

Matched to your industry Shared only with their permission No client names published, ever

Common questions

Managed IT, answered

Responsive helpdesk — phone, remote, or at your desk — plus 24/7 monitoring of every server, workstation and network device, patching and updates on a tested schedule, vendor management, employee onboarding and offboarding, vCIO strategy with quarterly reviews, plain-English monthly reporting, and documentation of passwords, configurations and network maps. That’s the day-to-day work a retainer generally covers, with no “that’ll be extra” for the basics. Exactly what’s included for your business is set by the terms of your agreement.

Businesses running roughly 8–75 seats. That’s the size where technology starts breaking faster than one person can fix it, but a full internal IT department doesn’t pencil out.

Big projects — office moves, server migrations, new buildouts — sit outside the retainer and get a fixed quote up front. Smaller out-of-scope requests are billed at a reduced client rate. Either way, there’s never a mystery invoice — and what falls inside versus outside the retainer is defined in your agreement.

A single in-house IT hire runs well into six figures once you add salary, benefits, tools and training — and you still have a single point of failure who takes vacations. A retainer gets you a whole bench, full coverage, and modern tooling for a fraction of that.

What’s described here is how we generally work. The specifics for your business — scope, inclusions, response handling and billing — are governed by the terms of your agreement.

Tell us what’s going on

Three quick fields — a real person replies within one business day. Prefer to talk? Call (775) 453-4349.

Ready to retire the IT-guy model?

Book a consultation. We'll assess your current setup and show you exactly what a managed retainer would cover — before you commit to anything.

Book a Consultation Call (775) 453-4349

Replace the IT guy with a whole bench