Smart Computer Care
Managed IT — our flagship

Replace the IT guy with a whole bench

One person can't be a helpdesk, a security analyst, a network engineer, and a strategist — and they definitely can't take a vacation. For one monthly retainer, your business gets all of those people, plus coverage that never calls in sick.

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What's included

Everything an IT department does — handled

This is the day-to-day work your retainer covers — no "that'll be extra" for the basics.

Responsive helpdesk

Your team calls, we answer. Phone, remote, or at your desk — whatever fixes it fastest.

24/7 monitoring

Every server, workstation, and network device watched around the clock — most problems get fixed before anyone notices them.

Patching & updates

Operating systems and applications kept current on a tested schedule, so updates stop being a gamble.

Vendor management

Internet provider, phone system, copier company, line-of-business software — we make the calls and sit on hold so you don't.

Onboarding & offboarding

New hire starts Monday? Their laptop, accounts, and access are ready Friday. Someone leaves? Access is revoked the same hour.

vCIO strategy

Quarterly reviews, technology budgets, and a roadmap — the CIO conversation, sized for your business.

Plain-English reporting

A monthly summary of what we fixed, what we prevented, and what's coming — readable by humans, not just technicians.

Documentation that outlives people

Passwords, configurations, and network maps live in our system — not in one employee's head or a drawer of sticky notes.

Who it's for

Built for 8–75 seats

That's the size where technology starts breaking faster than one person can fix it, but a full internal IT department doesn't pencil out. If any of these sound familiar, you're our kind of client:

  • The office manager is also the unofficial IT department
  • Your "IT guy" is great, but he's one person — and he's busy
  • Nobody's sure if the backups actually work
  • Your cyber-insurance renewal asked questions nobody could answer
  • You suspect AI could help your team, but nobody owns figuring it out
The math

A bench costs less than a hire

A single in-house IT hire runs well into six figures with salary, benefits, tools, and training — and you still have a single point of failure. A retainer gets you a whole team, full coverage, and modern tooling for a fraction of that.

Out-of-scope work, pre-negotiated

Big projects — office moves, server migrations, new buildouts — sit outside the retainer and get a fixed quote up front. Smaller out-of-scope requests are billed at a reduced client rate. Either way, there's never a mystery invoice.

Getting started

Four steps to handled

Assess

A full inventory of your devices, accounts, licenses, and risks — with an honest read on what we find.

Stabilize

Security gaps closed, backups verified, and the nagging problems your team gave up on — fixed.

Manage

We take the wheel: helpdesk, monitoring, patching, vendors. Your team gets their time back.

Advance

Quarterly strategy and AI adoption turn IT from a cost you tolerate into an edge you use.

Ready to retire the IT-guy model?

Book a consultation. We'll assess your current setup and show you exactly what a managed retainer would cover — before you commit to anything.

Book a Consultation Call (775) 453-4349